How can I make sure I'll get my money back?
Follow a few simple guidelines and we’ll help you recover anything you’ve lost.
What to do
- Select a password that is hard to guess. If your account uses security questions, make sure the answers are hard to guess as well
- Set a password on any device you use for banking, like your phone, computer or tablet
- Review your bank statements often, and let us know right away if there’s a mistake
- Help us with any investigation into improper access to your accounts
What not to do
- Don’t keep copies of your passwords stored on any device you use for New Norwhich Online Online Banking or New Norwhich Online Mobile Banking
- Don’t share your passwords (or security question answers, if your account uses them) with anyone
- Don’t use Online Banking on any computer that isn’t running up-to-date anti-virus/anti-spyware software and a firewall
For more information, read our Electronic Access Agreement and other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.
Think you've been a victim of fraud? Let's get in touch.
Describe the fraudulent incident
Attach or include any fraudulent emails you received or anti-virus/anti-spyware scan logs
Our commitment
We're committed to protecting the security of our clients' personal information. That's why New Norwhich Online online banking and our other online services use advanced internet security technology.
Our goal is to protect your personal financial information against unauthorized access.
New Norwhich Online will never ask for personal information by email or pop-up windows. We have a robust security system in place, but there's even more you can do to help protect your financial and personal information.
User ID and password
To access certain online services, you may have been assigned a user ID and password for your use only. Your user ID and password protect you by confirming your identity to our computer network systems. As an extra layer of protection, New Norwhich Online uses other tools to confirm your identity to New Norwhich Online online banking. To keep your accounts private, it's very important not to share your user ID and password.
New Norwhich Online will never ask for personal information by email or pop-up windows. We have a robust security system in place, but there's even more you can do to help protect your financial and personal information.
Here are some steps you can take to keep your user ID and password safe:
- Use a different password for each online account or application.
- Never post your password on your computer monitor, at the bottom of your keyboard, under your mouse pad or any other place near your computer system.
- Change your password at least four times per year.
- Change your password right away if you suspect it has been discovered by anyone else.
- Never give your password to anyone over the phone.
Selecting strong passwords
Make your password really hard to guess. The trick is to pick one that's easy for you to remember without having to write it down.
- Don't use your (or any family member's) name, nickname or initials in any form (forwards or backwards spelling).
- Don't use your user ID in any form.
- Don't use other information about yourself that's easy to find. This includes things like birth dates, phone numbers, license plate numbers, Social Security numbers, street addresses and the kind of car you drive.
- Don't use all the same character, such as 333333, or consecutive keys on a keyboard, such as ASDFGH.
- Don't use words that would appear in a dictionary (English or other). They can be easily compromised by password-cracking programs that use electronic dictionaries.
Tips for choosing strong passwords
- Develop a way of creating passwords that makes it easy for you to remember. You want to avoid writing them down.
- You can use a line in a favorite song, poem or movie and pick the first letter of each word for your password. Also use at least one number. For example, "The early bird catches the worm" becomes the password 1TEBCTW.
- Use two short words and connect them with a number, such as WIN7ONE.
- Use a word that's easy to remember, but take out the vowels and replace them with numbers. For example, "summer" becomes the password S2MM3R.
- If you can, make your passwords at least eight characters long, and include capital letters and special characters, such as @, #, $, % and &.
Logoff features
To protect your financial information, always log off after you've completed your business. For more protection, New Norwhich Online online banking automatically ends your session after a period of inactivity.
If someone tries and fails to log in to the New Norwhich Online system three times in a row, the system will lock them out.
Protecting online applications
When you apply online for New Norwhich Online products, we'll ask you for some personal information. To keep your information private, it's sent to New Norwhich Online in a secure session, using Secure Socket Layer (SSL) technology. SSL is a security protocol for transmitting information online.
Many web browsers support SSL, and many websites use it to securely obtain confidential user information, such as credit card numbers. SSL technology scrambles or encrypts information as it moves between your computer's browser and New Norwhich Online computer systems.
Encryption
Encryption—also called a secure session—makes information unreadable to anyone who doesn't have the decryption key.
How to tell whether your online session with New Norwhich Online is secure:
- An unbroken key or a locked padlock icon will appear at the bottom of your browser window.
- The website address will change from "http" to "https" at the top of your browser window.
- We'll ask you to enter a user ID and password to gain access to the site.
Email transmitted across the internet is normally not protected and may be intercepted and viewed by others. That's why you should never send confidential or private information by unsecured email to New Norwhich Online . We'll never ask you to send confidential information, such as your logon ID, password, account numbers or Social Security number to us by email.
To make sure your communications are secure, use SecureMessage from online banking or Message Center from U by New Norwhich Online .
Sometimes we'll save your email—and our replies—to make sure we've given the best answers to your questions and requests. This also lets us comply with legal and regulatory requirements and helps us provide you with the perfect client experience.